Discovery & Consultation
This is where we understand the “why” behind your request. We discuss your business goals, current challenges, target users, timelines, and constraints. If you already have an existing system, we review what’s working, what’s breaking, and what needs improvement. For platform projects like Salesforce or NetSuite, we also understand your current processes (sales, service, finance, approvals, reporting) and how teams operate day-to-day. We align on what success looks like so the project is built around measurable outcomes, not assumptions.
Why this step is required:
Most project failures come from unclear expectations. Discovery prevents scope confusion, wrong priorities, and rework. It ensures we solve the right problem before investing time and cost.
What client will get:
First response: < 24 Hours
Requirements captured: 100%
Clear project goals and requirements summary
Planning & Strategy
In this step, we convert ideas into a delivery plan. We define scope (what’s included and excluded), finalize milestones, timelines, and delivery phases, and map out dependencies like integrations, third-party tools, access requirements, and environments (dev/staging/live). We plan resources based on skills needed: frontend, backend, mobile, DevOps, QA, Salesforce/NetSuite specialists, etc. We also define communication cadence (weekly demos, status updates, decision checkpoints) so you always know where the project stands.
Why this step is required:
A great plan creates predictability. It controls timeline and budget, reduces surprises, and helps both teams make faster decisions because priorities and responsibilities are already clear
What client will get:
Scope prioritized (must/should/could)
Success criteria signed-off
Detailed roadmap, milestones, and timeline
Risks documented
Workshops completed
User journeys mapped
Acceptance criteria defined
Scope locked
Milestones approved
Acceptance criteria defined
Development & Execution
We build your solution using an Agile approach, breaking work into small deliverable iterations. This keeps the project flexible and fast, while ensuring quality stays consistent. Each cycle includes development, internal review, and a demo-ready output so you can see real progress regularly. This phase can include: web/mobile development, API and system integrations, Salesforce customization/automation, NetSuite workflows/scripts, data pipelines, and cloud setup depending on your scope. Feedback is collected continuously so we adjust quickly without derailing the plan.
Why this step is required:
Execution is where plans turn into outcomes. An iteration-based approach reduces risk, keeps delivery transparent, and prevents long “silent” development phases where problems are discovered too late.
What client will get:
Regular / Weekly Scheduled calls
Project Roadmap defined within Project Management Tool
Working features with scheduled CRPs
Testing & Quality Assurance
We test the solution to ensure it performs reliably in real-world usage. This includes functional testing (features work as expected), regression testing (new changes don’t break existing features), integration testing (APIs, payments, CRM/ERP sync), and responsive testing (devices, browsers). For enterprise platforms like Salesforce/NetSuite, we also validate permissions, workflows, approvals, and reporting accuracy. Bugs are tracked, fixed, and retested systematically so the final release is stable, secure, and user-ready.
Why this step is required:
Testing protects your brand and your users. It reduces launch risks, prevents downtime, and avoids costly post-release fixes that damage trust.
What client will get:
QA/QC Report
List of Test cases and Scenarios
Stable, tested, release-ready product
Deployment & Launch
We take your solution live through a controlled launch process. We deploy using a checklist-driven approach: environment verification, configuration setup, backups, and safe rollback planning. We validate critical flows after deployment (login, forms, payments, integrations, notifications, reports) and enable monitoring for stability and performance. If needed, we assist with app store release (mobile), DNS/hosting rollout (web), and production readiness for cloud infrastructure.
Why this step is required:
Launch is a high-risk moment if unmanaged. A structured go-live ensures continuity, prevents major production issues, and keeps the transition smooth for your teams and users
What client will get:
Handover Documentations
Smooth go-live with monitoring enabled
Support & Maintenance
Post-launch, we support your product to keep it stable and evolving. This includes bug fixes, security updates, performance optimization, infrastructure monitoring, and minor enhancements. We also provide structured support channels (email/ticket-based/WhatsApp/Slack depending on the agreement), response priorities, and scheduled maintenance. When your business grows, we can scale the solution with new features, integrations, automation improvements, Salesforce/NetSuite enhancements, and DevOps optimizations.
Why this step is required:
Software is never “done.” Systems evolve, users grow, and platforms update. Support ensures your product stays secure, reliable, and scalable over time.
What client will get:
Ongoing support, updates, and scalability
